Privacy Policy for Himalayan Heaven
At Himalayan Heaven, located in the serene beauty of Munsiyari, Uttarakhand, your privacy is paramount. We are committed to protecting the personal information you share with us and ensuring a secure and transparent experience. This Privacy Policy outlines how Himalayan Heaven collects, uses, stores, and protects your personal data when you visit our website www.himalayanheaven.in, use our services, or interact with us.
By accessing our website, making a booking, or utilizing our services, you consent to the data practices described in this policy.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
Personal Identification Information:
When you book a stay: Name, address, phone number, email address, date of birth, nationality, passport/Aadhar details (for identification upon check-in), and payment information (credit/debit card details, bank account details for online transfers/UPI).
During your stay: Vehicle registration (if parking is used), special requests (dietary needs, accessibility requirements), and preferences.
Booking Details: Arrival and departure dates, room preferences, number of guests.
Usage Data: Information on how the website is accessed and used. This Usage Data may include your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
Communications: Records of your correspondence with us via email, phone, or other channels.
Photos/Videos (with consent): Occasionally, we may capture photos or videos during events or guest activities, but always with explicit consent for promotional use.
2. How We Collect Your Information
We collect information through various methods:
Direct Interactions: When you make a booking online, contact us via phone (+91 9760763020) or email (contact@himalayanheaven.in), fill out forms on our website, or interact with our staff during your stay.
Automated Technologies: As you navigate our website, we may collect Usage Data through cookies and similar technologies (please refer to our Cookie Policy for more details).
Third Parties: We may receive information about you from third-party booking agents or online travel agencies (OTAs) through whom you make a reservation.
3. How We Use Your Information
We use the collected information for various purposes, including:
To Manage Your Reservations and Stays: To process your bookings, manage your check-in/check-out, fulfill your requests, and provide personalized services during your stay.
To Process Payments: To complete financial transactions related to your booking and any services utilized.
To Communicate With You: To send booking confirmations, pre-arrival information, special offers, newsletters, and respond to your inquiries.
To Improve Our Services: To understand how our website and services are used, gather feedback, conduct analytics, and enhance your overall experience.
For Marketing and Promotions: To send you information about promotions, packages, and events that might be of interest to you (you can opt-out at any time).
For Security and Safety: To ensure the safety and security of our guests, staff, and property. This may include CCTV monitoring in public areas.
To Comply with Legal Obligations: To fulfill legal, regulatory, and statutory requirements, such as maintaining guest registries as required by Indian law.
4. Sharing Your Information
Himalayan Heaven does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
With Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our guests (e.g., payment processors, IT support, marketing agencies). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
For Legal Reasons: When required by law, court order, or government regulation, or if we believe such action is necessary to protect and defend the rights or property of Himalayan Heaven, our guests, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
5. Data Security
We are committed to protecting your data. We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Secure servers and encrypted connections for online data transmission.
Restricted access to personal data for authorized personnel only.
Regular security audits and updates.
Physical security measures at our premises.
While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically includes the duration of your relationship with us and for a reasonable period thereafter to address any inquiries or maintain necessary records.
7. Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
Right to Access: You have the right to request a copy of the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
Right to Erasure ("Right to Be Forgotten"): You have the right to request the deletion of your personal data under certain circumstances.
Right to Object/Restrict Processing: You have the right to object to or request restriction of our processing of your personal data under certain circumstances.
Right to Data Portability: You have the right to request the transfer of your personal data to another party.
Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at contact@himalayanheaven.in. We will respond to your request within a reasonable timeframe, as required by law.
8. Third-Party Websites
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Children's Privacy
Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Himalayan Heaven
Munsiyari, Uttarakhand, IndiaPhone:
+91 9760763020Email:
contact@himalayanheaven.in